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Box Office FAQs

Ticket FAQs

How may I purchase tickets?

You may reserve seats online at BARS-SF.org, by phone at 1.800.595.4TIX (1.800.595.4849), or on the day of the performance at the venue box office beginning one (1) hour before the performance begins, cash or check only.

 

After placing your order, you will receive an email confirmation: be sure to check your spam folder. You can also check order status, review past orders, and reprint E-tickets by clicking Order History + Account Info under the Tickets + Box Office menu at BARS-SF.org.

 

Note: Due to limited availability, advanced online or telephone purchase is highly recommended.

 

When may I purchase tickets?

Individual ticket sales are announced online at BARS-SF.org, our Facebook fan page, our Twitter feed, and through our email list.

 

Individual tickets may be reserved online or by telephone up to three (3) hours prior to a performance. Walk-up tickets may be reserved at the venue box office beginning one (1) hour before the performance start, cash or check only. Due to limited availability, advanced online or telephone purchase is highly recommended.

 

What are Premier seats?

Premier seats are the best seats in the house and feature superior acoustics and sightlines.

 

What credit cards may I use to make a online or phone purchase?

For online and telephone orders, you may use Visa, Mastercard, Discover, or American Express. Walk-up tickets at the venue box office may only be purchased with cash or check.

 

May I buy tickets with cash or check?

All walk-up tickets at the venue box office are cash or check only.

 

Is my online transaction and personal information secure?

All online transactions and information is 128-bit encrypted. You can be confident your transaction is safe when you a “lock icon” in your browser and see “https” in the address bar: see your browser’s help documentation for more information.

 

Why is there a time limit for reserving seats online?

When shopping for tickets, you “hold” inventory from other patrons, who can not purchase those seat unless you release them. To be fair to all patrons, there is a time limit during checkout. If you exceed the time limit on the page, the tickets you are holding will be released for purchase. If this happens and you still wish to purchase tickets, you will need to begin your order again.

 

How will I receive my tickets?

Depending when you purchase your tickets, you may select to have your tickets held at the box office (will call), or receive a print-at-home E-ticket.

 

What are print-at-home E-tickets?

Print-at-home E-tickets are electronic PDF tickets you receive instantly and print. To view and print, you will need to install Adobe Reader, a free program for viewing PDF files (Download Adobe Reader). Once you have Adobe Reader installed, open the PDF that contains your tickets and choose “Print” from the “File” menu.

 

Note: Each E-ticket is unique. Treat all physical and print-at-home E-tickets as you would cash.

 

What should I do if I haven’t received an order confirmation email, print-at-home E-tickets, or physical tickets in the mail?

You will receive an email confirmation of your order: be sure to check your spam folder. You can also check order status, review past orders, and reprint E-tickets by clicking Order History + Account Info under the Tickets + Box Office menu at BARS-SF.org.

 

For additional assistance, email tickets at bars-sf dot org or call 415.57.VIOLA.

 

What should I do if I can’t make a performance?

As all sales are final and we do not offer refunds or exchanges, you may give your tickets to a friend. To have tickets held under a different name at the box office, email tickets [at] bars-sf [dot] org or call 415.57.VIOLA at least 24 hours in advance of the performance.

 

You may also donate your tickets to the organization for resale: all donations are tax-deductible. You must contact the box office at least 24 hours prior to the performance to donate your ticket.

 

What should I do if my guest will be late for the performance?

When you arrive, go to the box office and ask to have your tickets held for your guest. Inform your guest that, upon arrival, they will need to pick up their tickets from the box office.

 

Subscription FAQs

Subscriber Benefits

Save | Attend performances at 20%-off individual ticket prices

Guaranteed Admission | Never worry if you’ll get a ticket

Same Reserved Seating | Enjoy the same seats at all reserved seating venues

Priority Admission | Be first through the door at general admission events

Access | Invitations to exclusive subscriber-only events

Gratification | A year’s worth of unforgettable events

As a subscriber you save money and demonstrate that you are a patron who cares about BARS, artistic excellence, and the LGBTQ community. Become a Subscriber Now!

 

When may I subscribe?

Subscription sales for an upcoming season generally begin in the summer prior to the season’s start and sold through the second performance of the season. However, to guarantee your preferred seat, we strongly recommend subscribing early. Subscription sales are announced online at BARS-SF.org, our Facebook fan page, our Twitter feed, and through our email list.

 

Do I get the same seats for all performances?

When you purchase your subscription, you will select your seats for all reserved seating events. These seats will be yours for the entire season.

 

For general admission events, subscribers will be admitted first to select their seats when the house opens.

 

For reserved seating events, how will I know/remember where my seats are?

If you choose to have your tickets delivered electronically (print-at-home E-ticket), your seats will be printed on them. To review and reprint E-tickets, please log in to your account.

 

If you choose to pick up your tickets at will-call, your tickets will have your seats printed on them.

 

Venue FAQs

Where are the venues?

San Francisco Conservatory of Music, 50 Oak St at Van Ness, San Francisco 94102 (1/2 block from Market at Van Ness and the SF MUNI Van Ness Station)

 

St. Mark’s Lutheran Church, 1111 O’Farrell St between Franklin and Gough, San Francisco 94115

 

Calvary Presbyterian Church, 2515 Fillmore St at Jackson, San Francisco 94115

 

Is seating reserved or general admission (first come, first served)?

Seating is reserved at the San Francisco Conservatory of Music (Seat Map). Seating is general admission within price sections at St. Mark’s Lutheran Church and Calvary Presbyterian Church.

 

When does the house open?

The venue box office opens one (1) hour prior to the event. The house opens approximately 30 minute prior to the performance. For general admission events, we strongly recommend patrons, especially groups, arrive at least 45 minutes prior to the performance for seat selection.

 

How can I get to your performance using public transit?

Visit 511.org for Bay Area transportation info, including SF MUNI, BART, and CalTrain directions.

 

Where should I park?

Parking information is available for SF Conservatory of Music and Calvary Presbyterian Church.

 

Is there food or beverage at your performance?

Light refreshments (coffee, snacks) are often available prior to the performance and during intermission.

 

Is there accessible/ADA seating?

Yes. To reserve accessible/ADA seating, please call 415.57.VIOLA directly at least 48 hours prior to a performance. Accessible seating is limited and we strongly recommend advanced purchase to ensure those needing accessible seating and the rest of their party are able to enjoy the performance.

 

Donation FAQs

Will I receive a receipt for my donation made during my ticket purchase?

Receipts for donations will be mailed out within 6 weeks of an event.

 

If I made a donation during my ticket purchase, is my entire ticket cost or ticketing fees tax-deductible?

No, only the donation amount is deductible.

 

How do I make a donation without purchasing a ticket?

You may donate online. For additional ways to support BARS, visit our Support + Sponsor page. All donations are tax-deductible. Thank you in advance for your generosity!

 

Discount & Group FAQs

Do you offer student or senior discounts?

Student and senior discounts are offered at most performances at the discretion of the box office. If available, discounted tickets are available for purchase online, by phone, or at walk-up.

 

Do you offer group discounts?

Groups of 10 or more are are offered a 15% discount off the ticket price at most performances at the discretion of the box office. To receive a discount, tickets must be purchased at least 24 hrs prior to the performance: no group discounts will be given in person at the box office.

 

You may reserve seats for groups of 10-20 people online at BARS-SF.org, by phone at 1.800.595.4TIX (1.800.595.4849). When you check out, the discount will automatically be applied to your order.

 

For groups larger than 20, email tickets at bars-sf dot org or call 415.57.VIOLA.

 

Do you offer complimentary or additionally discounted tickets to other charitable or non-profit organizations?

Discounts for charitable or non-profit organizations may be at the discretion of the box office management. Please inquire by email tickets at bars-sf dot org or call 415.57.VIOLA.

 

Other FAQs

How do you use my personal information?

Your privacy is very important to us: BARS respects our patrons and will never share, trade, sell, or distribute your information outside our organization without your permission. BARS Privacy Policy

 

My ticket-related question is not answered here.

Email tickets at bars-sf dot org or call 415.57.VIOLA. For all other questions, view our contact information.